APPLE: I am having problems streaming the live or VOD content?

  1. Check that you are connected to the internet via Wi-Fi or 3G and that you are not connected to BT Openzone. Go to Settings>Wi-Fi and check that you are connected to a known Wi-Fi connection.
  2. If on 3G you may not have a fast enough connection to stream content and should try switching to Wi-Fi, or move to an area with a better signal.
  3. If on Wi-Fi, please confirm the Wi-Fi works by opening your web browerser, (i.e. Safari) and loading If this loads, please try to use app again. If it still does not work, please raise a support ticket.
Please note at this time that although the live channel can be watched, live events exclusive to H&C Play are not able to be viewed on Android or iOS/Apple mobile apps. You can watch these events by going to the Play website homepage and selecting the Live Events tab.   

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