My subscription doesn't work / I cannot log in

If you've recently subscribed and you are unable to view live TV, it is possible you don't have adequate bandwidth on the device you are attempting to use. Check using a computer connected to broadband, rather than a mobile device over 3G.

If you are presented with a message saying you are not subscribed, try logging out and logging back in again using your email address and password you signed up to the service with.

If you have not received an invoice or confirmation of your order, it is possible your order was unsuccessful - you may need to check with your card provider as to why your order didn't go through.

If you have signed up to the H&C Play website - at - but not at the H&C Play site - at - then you will not be able to log in. You need to sign up at the H&C Play site. Your username and password for the H&C Play Website is not the same as for H&C Play.

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